Providing pathways to living, working or establishing in South Australia.
Celebrating the importance of science, research and innovation in 2023.
Helping you find a career in one of South Australia's fast-growing industries.
Supporting SA's businesses and industries to succeed at a local, national and global scale.
Support for businesses affected by the recent flooding in the Murraylands and Riverland regions.
A program designed to support women in starting, running and growing their businesses.
events, workshops and information sessions to help you strengthen and grow your small business.
Tailored support to help you build your business know-how.
Boost your cyber capability and learn how to secure your precious data with the Cyber Uplift Step Program.
Bringing South Australia's music scene back to life through vouchers, grants and support programs.
Uncover different sources of funding to help you get on with business.
Get support to run, start or grow your business through a dedicated Small Business Support Officer servicing your region.
Get support support and advice from range of national, South Australian and local government services.
The SA Small Business Commissioner provides fast, fair, and low-cost dispute resolution for South Australian small businesses.
Connect with a range of organisations and programs that support businesses and workers in South Australia's regions.
Find how you can connect with coaches and mentors to help you and your business.
Access a suite of resources designed to help you operate and grow your business.
Read the latest tips and advice to help you get on with business.
Get all the latest news for small businesses in South Australia.
Discover all upcoming events for small and family businesses across South Australia.
This Government of South Australia website is licensed under a Creative Commons Attribution 4.0 International Licence. © 2023 Department for Industry, Innovation and Science
Privacy, Terms, conditions & accessibility
Sometimes, things can go wrong while working with your customers and suppliers. It’s important to prepare yourself and your business before this happens and you may prevent disputes from occurring or greatly reduce their impact on you and your business.
Clear planning and understanding of agreements when working with suppliers and customers may save you time, money and stress later down the track. Resolving disputes can take a lot of time and effort, which could affect running your business.
Below are tips to help you prevent disputes or resolve disagreements faster with less impact to your business.
Getting agreements right at the start of your business relationships will mean fewer problems down the track.Agreements can be made either verbally or in writing. Whether your agreement is verbal or written, if you agree to provide a service, you have entered a contract. Unless you have proof to show what was agreed at the beginning of the business relationship, you may not be able to challenge it successfully later.A written contract can be a good risk management tool for your business. It can give you, your customers or your suppliers more certainty and clarity than a verbal contract. It should clearly set out the details of what was agreed such as details about materials, timeframes, payments and procedures to follow if there is a disagreement.It is advisable to seek legal advice when you are developing contracts.A verbal contract is less safe as it relies on peoples’ memory about what was agreed. If you prefer a verbal contract, you should keep paperwork that confirms your verbal agreement, such as quotes, emails and lists of specifications. These documents could help you if a problem occurs.
When you sign a contract, you are entering a legal agreement. It’s important that you review and understand what you’re agreeing to before you sign. Don’t rely on what the other party tells you.
Also, consider seeking advice from a financial advisor, accountant or lawyer before signing any contracts.
Good communication and relationships with your customers and suppliers will help to prevent misunderstandings and disputes.Let your suppliers and customers know how to provide feedback to you if something is not right and, if you do receive complaints, deal with them graciously and quickly. Be honest if your business is at fault.
Keep important records like purchase orders, agreements and contracts somewhere you can easily find them.Consider using a system to remind you of key dates and commitments you make to suppliers and customers.
If you’re running a business, you need to be aware of the legal obligations involved. Some of these are obvious when you start your business, and others emerge or become more important as your business grows.
Please enter a personal email address. Generic addresses beginning with ‘info@’ or ‘admin@’ may be blocked from our email distribution system.
All information is collected and used in accordance with the DIIS Privacy Statement.