(i) Lodging a claim for bill energy relief payments with your retailer
Embedded network operators are to notify their retailer as soon as possible of the number of eligible small business tenants they had in their embedded network on 1 January 2024, using the relevant Relief Application Form (see https://business.sa.gov.au/pro...). The form should be completed as soon as possible to assist retailers to credit accounts in a timely manner.
The value of the energy bill relief will appear as a bulk credit on the embedded network operator’s next electricity bill issued after the relevant form is lodged with the retailer. It will NOT be made as a separate payment from the retailer.
Electricity retailers in South Australia are aware of this process. Please contact your retailer for the appropriate method to submit the required Relief Application Form.
Applications for 2023-24 Energy Bill Relief must be submitted by 31 December 2024.
(ii) Paying the bill relief to your embedded network tenants
Each embedded network operator, or their respective billing agent, is to apply the $650 energy bill relief payment to each eligible tenant on the bill/invoice issued immediately after receiving the retailer’s bulk credit.
The energy bill relief payment is to be displayed as a separate line item credit on the bill, with the wording “AUS SA Gov Energy Relief”, or similar. We note exact wording may depend on billing system requirements.
If a correction is required for under or over claiming at a later date, embedded network operators are required to notify their retailer and submit a reconciliation claim using the Variation Form (see https://business.sa.gov.au/pro... ).