Engage, Motivate, Retain: Building Hospitality Teams That Thrive

Hoteliers count on their people to deliver exceptional service seamlessly, consistently, and profitably. In a competitive and tight job market, attracting talent is only half the challenge. The real opportunity lies in creating a workplace where team members want to stay, contribute, and perform at their best.

This interactive and practical session will explore what motivates staff and how leaders can build a team culture that supports loyalty, accountability, and high performance. Uncover techniques that can help transform a good team into a great one, creating a workplace people are proud to be part of.

In this session, we will explore:

• Motivation techniques for hospitality
• What makes an awesome team and how to build one
• Having performance conversations that lift culture (not crush it)
• How to play your "trump card" as a leader to inspire results