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Business Q&A - Ask us a question

Have your business questions answered about the impact of COVID-19 on your business.

We have been receiving many enquiries from business owners who are understandably concerned about COVID-19 and its potential effect on their business.

Both the Commonwealth Government and SA Government have announced COVID-19 stimulus packages for business, including tax rebates, wage subsidies and grants.
If you would like to discuss your business situation, contact us.

Explore the following categories for FAQs

  • Business support and financial assistance

    As a business owner, how can I keep up with the latest COVID-19 updates?
    The Department for Innovation and Skills sends out regular newsletters tailored towards the South Australian business community. Subscribe now
    I’m struggling to pay my rent. What support is available?
    The South Australian Government has introduced new regulations for commercial leases to protect tenants from eviction and provide greater certainty around dispute resolution and rent relief.
    Covering the six-month period from 30 March to 30 September 2020, the introduction of COVID-19 Emergency Response (Commercial Leases No 2) Regulations 2020 means no affected commercial tenant can be evicted for non-payment of rent or for reducing their hours of business.
    The Small Business Commissioner of South Australia can help you with the negotiation, mediation and resolution of rent disputes.

    Can I access my superannuation?
    Early access to your superannuation is one of the measures in place to help people significantly affected by COVID-19 access capital.
    Eligible Australians can withdraw up to $10,000 in 2019-20, and a further $10,000 in 2020-21, without impacting social security payments. This scheme can be accessed through the MyGov web portal.
  • Getting back to business

    What COVID-19 business restrictions are currently in place?
    To view the current business restrictions in place, and the future dates from which these restrictions will ease, visit Recovery from COVID-19.

    Do I need to complete a COVID-Safe Plan?
    If your business conducts any of the Defined public activities outlined by SA Police, you must complete a COVID-Safe plan before opening. 

    A more comprehensive COVID Management Plan, approved by SA Health, will be required for:
    • any activity of more than 1000 people
    • venues wishing to offer both dancing and consumption of alcohol.

    Learn more and complete your COVID-Safe Plan.

    Does my business need a trained COVID Marshal?
    Businesses that require a COVID Marshal include gyms and sporting clubs, cafes, bars and restaurants, supermarkets, social and religious groups, and more

    For venues with a capacity of fewer than 200 people, businesses can nominate an existing staff member to perform the duties of a COVID Marshal in addition to their regular role.

    If more than 200 people are reasonably expected to participate in your business activity, then a dedicated COVID Marshal must be appointed.

    Learn more and access COVID Marshal Training.

    What measures should I be taking to keep my staff and customers safe?
    It’s important that all businesses are maintaining safe work practices even as the threat of COVID-19 seems to lessen.
    Employers must continue to provide access to proper hygiene equipment, like hand sanitiser and soap, and encourage social distancing where possible.

    To see advice, visit SafeWork Australia.
  • Border restrictions

    Am I allowed to travel to South Australia?
    Visitors from NSW, ACT, QLD, NT, WA and Tasmania are permitted to travel to South Australia if they have not visited Victoria for at least 14 days.
    All travellers intending to enter South Australia must register their intention to travel with SAPOL two weeks before arriving at the border to speed up border crossing process.
    The only people currently allowed to travel from Victoria to South Australia are essential travellers.

    For more information, including definitions of an essential traveller, view current Travel Restrictions.

    I have freight coming from interstate, can it still enter South Australia?
    Transport and freight services are still operating into South Australia. Please note that transport workers are required to complete a Cross Border Pre-Approval form prior to travel and must prove their status as an essential traveller at the border.
  • Workforce and training

    How can I keep on my apprentice or trainee if my business is struggling?
    Registrations are now open for eligible employers to apply for a wage subsidy of 50 per cent of an apprentice’s or trainee’s wage from 1 January 2020 to 31 March 2021.

    Your Apprenticeship Network Provider can help you access this subsidy. You can also talk to your apprenticeship network provider about the choices you have in terms of continuing or suspending the apprentice or trainee should your business no longer be operational.

    For more information, visit Supporting apprentices and trainees.

    I’m winding down my business or temporarily closing, what can I do for my apprentice?
    There are a number of options to consider to keep your apprentice or trainee engaged in their learning, including using online learning for their off-job training, flexible rostering, suspending their training contract, asking them to take leave, or guiding them to another business that is in a position to offer them on-job experience.
    For more information, see Supporting staff.